Safe Gaming

Fg99 Responsible Gaming — Our Commitment to Safe and Healthy Play

Fg99 believes entertainment is only meaningful when it stays mindful, controlled, and enjoyable. The mental and financial well-being of every user is our top priority. On this page, you'll find guidance on how to play responsibly, recognize warning signs, and seek help when needed.

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Our Core Principles

Ensuring a safe, fair, and responsible gaming environment for every player is our primary commitment.

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Our Commitment to Responsible Gaming

Player Well-Being at the Core of fg99

Fg99 is committed to providing a safe and enjoyable gaming environment for players in Bangladesh. We believe online gaming is a form of entertainment — not a source of income. Every player should enjoy the experience within their means and never wager money set aside for essential living expenses. On the fg99 platform, we actively provide tools and features that help players manage their own gaming habits. Our goal is for every user to remain happy and healthy in the long run, with gaming playing a positive role in their lives. We follow industry best practices to prevent problem gaming and work with professional organizations whenever needed.

Recognize the Signs of Problem Behavior

Watch out for these signs in yourself or someone you care about

Signs of Financial Strain

Repeatedly chasing losses, spending money meant for essential living costs on gaming, taking out loans or borrowing from others to play, and hiding how much you've spent from family or friends — these are serious signs of financial risk.

Emotional & Psychological Changes

Feeling restless or irritable when you can't game, persistent low mood, disrupted sleep, and failed attempts to cut back — these are clear indicators of psychological dependence.

Social Withdrawal

Pulling away from family and friends, neglecting work or studies, and prioritizing gaming over everything else — these behaviors have a negative impact on your social life and are a sign that support is needed soon.

Losing Track of Time

Spending far more time gaming than intended, being unable to stop once you start, and staying up late into the night to keep playing — these habits take a real toll on your health and daily routine.

Using Gaming as an Escape

Turning to gaming to escape life's problems, anxiety, or loneliness is a warning sign. If gaming has become your primary way of coping with emotional pain, it's important to seek professional support.

Continuing After Heavy Losses

Continuing to play after significant losses, chasing wins with the mindset of "I'll win it back this time," and refusing to accept those losses — these are clear signs of problem gaming behavior.

Tips for Setting Time and Budget Limits

Smart planning keeps your gaming experience enjoyable

Budget Planning

Set a fixed gaming budget each week or month — ideally no more than 5% of your total income. Think of it as an "entertainment expense," just like going to the cinema or eating out. Consider keeping a separate bank or mobile banking account solely for gaming, so it stays clearly apart from your essential spending. Once your allocated funds are gone, stop gaming for that week or month — never go over budget under any circumstances. Remember, chasing losses by increasing your bets only makes things worse.

Time Management

Decide in advance how much time you'll spend gaming each day. Use your smartphone's screen time feature or an app timer to get an alert when you've hit your limit. Before you start a session, set a firm stop time — and stick to it. Make sure gaming doesn't get in the way of family time, sleep, meals, or your work and study routine. Take regular breaks and make time for physical activity or hobbies outside of gaming.

Self-Control Features

Stay in Control of Your Gaming at fg99

Deposit Limits

Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately, and increasing it requires a waiting period — a built-in safeguard against impulsive decisions.

Cooling-Off Break

If you feel like you need a break, you can take a temporary pause lasting anywhere from 24 hours to 30 days. During this period, access to your account and the ability to place bets will be suspended, giving you the time and space to reconsider.

Self-Exclusion

If you find it increasingly difficult to control your gaming, a long-term self-exclusion option is available. Activating this feature will completely deactivate your account for a set period, and this decision is not easily reversed.

Support Team

The fg99 support team is here for you 24/7, every day of the week. Reach out to our help center at any time to activate self-control features or simply to talk through your gaming habits.

Child Protection

Our Firm Stance on Protecting Minors

The minimum age to participate on the fg99 platform is 18. Every user must go through an age verification process at registration, and any account found to have provided false information will be permanently closed. We strongly encourage parents to use parental control software on their children's devices and to restrict access to online gaming sites. If you suspect a minor is using our platform, notify our support team immediately — we will take prompt action. Protecting the mental development and future of children and teenagers is a policy we do not compromise on.

Advice for Parents

Set passwords and screen time limits on your child's devices to prevent them from accessing online gaming sites.
Enable parental controls and safe search in your browser and check them regularly.
Keep your bank and mobile banking account details out of your child's reach.
Have an open, honest conversation with your child about the risks and harms associated with online gaming and betting.
If you suspect your child has developed an online gaming addiction, seek help from a professional counselor.

Keep Your Life in Balance

Let Gaming Be Part of the Fun — Not All of It

Tips for a Balanced Lifestyle

Gaming should be a small slice of entertainment in your life — not your primary identity or livelihood. Spending time with family, catching up with friends, staying physically active, and pursuing hobbies you enjoy are all essential to good mental health. Make sure your daily routine maintains a healthy balance of sleep, meals, exercise, and work, and stay mindful that gaming doesn't disrupt that balance. If you ever find that nothing feels enjoyable outside of gaming, or that you feel uncomfortable when you're not playing, take it as a sign that you need to explore other sources of enjoyment. Learn new skills, get involved in social activities, and try meditation or breathing exercises to manage stress.

Encouraging You to Seek Professional Help

Asking for help isn't a sign of weakness — it takes courage and self-awareness. If gaming is starting to have a negative impact on your life, speak with a mental health professional or counselor. Bangladesh has a number of qualified organizations and hospitals experienced in cognitive behavioral therapy and gaming addiction treatment, all of which offer confidential support. Open up to a trusted friend or loved one — you don't have to face this alone. fg99 always puts its users' mental well-being first, and our help center can connect you with the right resources whenever you need them.

Frequently Asked Questions About Responsible Gaming

What Would You Like to Know?

Log in to your fg99 account and go to the Account Settings menu. Look for the "Responsible Gaming" or "Safety Limits" section and set your preferred daily, weekly, or monthly deposit limit. Limits take effect immediately once set. Lowering a limit applies instantly, but increasing one requires a waiting period. If you run into any issues, contact our Help Center for assistance.

A cooling-off break is a short-term pause that typically lasts between 24 hours and 30 days. During this time, you won't be able to log in to the platform or place bets, but your account will be reactivated automatically once the period ends. Self-exclusion, on the other hand, is a longer-term commitment — you can close your account for anywhere from 6 months to permanently. Reactivating an account under self-exclusion is not straightforward and requires going through a specific verification process. For serious concerns, self-exclusion is generally the more effective option.

Start by speaking with them compassionately and listening to their concerns without judgment. Be there for them rather than leaving them to face the problem alone, and encourage them to seek professional help. If needed, inform their family and help them schedule an appointment with a mental health professional. You can also reach out directly to fg99's Help Center and we can connect you with support organizations available in Bangladesh.

Healthy gaming looks like this: you can stop whenever you choose, you stay within a set budget, your relationships, work, and responsibilities aren't negatively affected, and you feel fine when you're not playing. If any of these no longer apply to you, it's worth reflecting on your habits. Use the self-assessment checklist available on fg99, or reach out to our Help Center reach out to us. Remember, awareness at the right time is your greatest protection.

Need Help? We're Always Here for You

Fg99's help center is open 24/7. If you have any questions about responsible gaming or need support, reach out to us today.

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