Fg99 Privacy Policy
Your personal information matters to us. fg99 is committed to protecting the privacy of users in Bangladesh, and this policy explains what data we collect, how we use it, and how we keep it secure.
1. What Data We Collect
When you register on the fg99 platform, we collect basic account information including your name, date of birth, email address, and mobile number. For age verification purposes, you may be asked to provide your National ID or equivalent identity document, which is stored securely only after verification. Payment information sent via bKash, Nagad, or Rocket is recorded for financial transactions, but full wallet numbers or PINs are never stored. Technical data — including device type, operating system, browser version, IP address, and screen resolution — is collected automatically and used to improve platform performance. Behavioral data such as time spent on pages and interest in particular games or betting sections is also collected for analysis. Session data is gathered through cookies and similar technologies to maintain your login state and remember your preferences.
2. How We Use Your Data
The data we collect is primarily used to provide fg99 services, manage your account, and process transactions. Account activity is monitored to prevent fraud and maintain security, with immediate action taken if any suspicious transactions are detected. We analyze your preferences and usage patterns to personalize your experience — such as recommending relevant games or showing suitable offers. Your information also enables us to deliver faster, more accurate customer support. Certain data is required to be stored and processed in order to comply with applicable laws and regulatory requirements in Bangladesh. fg99 never sells your personal information to third parties for marketing purposes.
3. Cookies & Tracking Technologies
The fg99 website uses several types of cookies, including essential session cookies, functional cookies, and analytics cookies. Essential cookies are required for the site to function — they maintain your login state and validate security tokens. Functional cookies remember your language preference, notification settings, and other personal preferences, so you don't have to configure them each time. Analytics cookies help fg99 understand which sections are most popular and where users encounter issues, informing ongoing platform improvements. You can delete cookies or block new ones at any time through your browser settings, though some site features may be limited as a result. fg99 does not use third-party advertising tracking cookies.
4. Data Storage & Security
Fg99 stores all user data securely using industry-standard SSL/TLS encryption, with multiple layers of security in place to prevent unauthorized access. Passwords are never stored in plain text — they are protected using strong hashing algorithms. Financial transaction data is held on separate, highly secured servers and undergoes regular security audits. Account information is accessible only to authorized fg99 staff, with access strictly controlled through role-based permissions. If a data breach is detected, fg99 will promptly notify affected users and take the necessary protective measures. Even after an account is closed or expires, certain data may be retained for up to five years to meet legal obligations.
5. Sharing Data with Third Parties
Fg99 never sells or rents your personal information to third parties for commercial purposes. However, limited data is shared with essential service partners — such as payment processors, game software providers, and technology vendors — solely to keep the platform running. These partners operate under strict confidentiality agreements and may only use the data for its designated purpose, nothing else. Information may be disclosed in response to lawful requests from Bangladeshi law enforcement agencies or by court order. If money laundering or terrorist financing is suspected, fg99 is legally required to notify the relevant authorities. In the event of a change in fg99's business structure, user data may be transferred to the new entity, with advance notice given to users.
6. User Rights
Every registered user on fg99 has the right to view their stored personal data and request a copy, which can be easily done through the support team. If any of your information is incorrect, you can request a correction and fg99 will update it as soon as possible. Under certain circumstances — particularly when the original purpose for collecting the data has been fulfilled — you may request deletion of your information, though some data may need to be retained for a specified period due to legal obligations. You can unsubscribe or turn off notifications at any time if you no longer wish to receive marketing communications. Under the right to data portability, you may request an export of your information in a structured format. To exercise any of these rights, send an email to support@fg99.ws and fg99 will respond within 30 business days.
7. Policy Updates & Contact
Fg99 reserves the right to review and update this privacy policy as needed. Users will be notified of any significant changes via their registered email or a notice on the website. Updated policies take effect from the date of publication, and continued use of the service after any changes constitutes acceptance of the revised policy. For any questions, complaints, or requests regarding this privacy policy, contact us at support@fg99.ws. Our privacy team typically responds within 24 to 48 hours on business days, Bangladesh time. To learn more about your privacy rights, visit our FAQ Page View or Help Center Get in touch. This policy was last updated in 2026.
Our Commitment to Protecting Your Data
Encryption
All your data is protected with SSL/TLS encryption and secured against unauthorized access.
No Selling
Fg99 never sells or rents your personal information to third parties.
You're in Control
You can request to view, correct, or delete your information at any time.
24/7 Support
Our support team is always here to help with any privacy-related questions.
Still have questions?
For any questions about our privacy policy or your data, visit our Help Center. fg99 is always here for you.